FAQs
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Frequently Asked Questions for Craters & Freighters Austin
Below are answers to the questions we are most frequently asked. If you have a question that isn’t addressed please contact Craters & Freighters Austin.
General FAQs
Do you ship anything and everything?
Yes, with a few exceptions such as, barrels, food/perishable items, alcohol, guns, ammunition, and live animals. If you have questions on your particular item contact us so we make sure your item is something we can crate and ship. For your hazardous material shipping needs, please visit our Hazmat Shipping page.
Can you come out to my location to assess my needs?
Yes, we can schedule an onsite consultation visit to determine the best packaging, crating, and shipping solution for your logistical needs.
Do you offer insurance?
Yes, we can insure your items with industry-leading insurance that others do not offer. Each item to be insured is different and selecting the correct coverage is an important decision. For assistance in selecting the right coverage, please contact us for details.
Shipping FAQs
How will my item(s) be shipped?
Depending on the item and level of service requested, we ship by truck, air, and sea.
Do you ship nationwide?
Yes. We currently have 65+ individually owned and operated franchise locations across the country that specialize in shipping nationwide and internationally. Whether you’re a residential or business customer, we can assist you with all of your logistics needs.
Do you offer international shipping?
Yes, we do! Contact us for further information, quotes and availability. Please see our International Shipping page for more information.
Do you pick up and deliver?
Yes, we offer pickup and delivery services. Visit our Pickup & Delivery page for more information.
Can you provide white-glove delivery?
Yes, we offer white-glove services as an added option in shipping. Visit our White-Glove Delivery page for more information
Do you offer time-critical and overnight services?
Yes, please contact us for more information and pricing.
Do you ship art, antiques, fragile and high-value items?
Yes! Please see our Art & Antiques page.
Do you provide military and government shipping?
Yes, please see our Military & Government Shipping page.
Do you ship heavy industrial machinery and equipment?
Yes, we do! Please see our Heavy Equipment Crating & Shipping page.
Do you provide estate shipping services?
Yes, Please see our Estate & Trust Shipping page for more information.
Commercial FAQs
Do you ship containers?
Yes, we handle everything from small shipments to large, dedicated full container load shipments.
Do you offer debris removal?
Yes, please contact us for information and pricing.
Do you handle hazardous material and dangerous goods?
Yes, we can pack and ship most hazardous materials according to 49 CFR, IMDG, and ICAO regulations. Please visit our Hazmat Shipping page for more information.
Crating FAQs
Are all of your crates/boxes custom made?
Yes, each container is custom-designed and built to fit the needs of the item(s) you are shipping.
Do you handle sensitive electronic equipment?
Yes, please visit our IT & Electronics page for details.
Do you provide ISPM 15 crates for export?
Yes, we have extensive knowledge of ISPM 15 policies and regulations.
What are the requirements for ISPM 15 crates?
According to the US Department of Agriculture:
International Standards for Phytosanitary Measures No. 15 require all solid wood packing material to be heat treated and stamped with an official mark. ISPM 15 requirements apply to all hardwood and softwood (coniferous and non-coniferous) packaging materials. The standard does not apply to wood packaging made wholly of manufactured wood products such as plywood, particle board, oriented strand board, or products created using glue, heat and pressure or a combination of these. The second alternative, Fumigation with Methyl Bromide (MB), while still acceptable is being phased out because of environmental reasons. The fumigator must be registered in the program in order to issue the ALSC Quality Mark. Important note to exporters: ISPM 15 requirements apply to all coniferous (softwood) and non-coniferous (hardwood) packing materials including dunnage. U.S. Inspection Agencies control the issuance of the ALSC Quality Mark, and the presence of the Quality Mark ensures WPM produced in the U.S. and destined for export meets the importing countries regulations. Trading partners are adopting the ISPM15 in their import regulations. As the National Plant Protection Organization of the United States, the United States Department of Agriculture, in coordination with the wood packaging material industry, has developed an export program to guarantee compliance with the import requirements of trading countries. The program insures certified treatment and marking of wood packaging material for international trade, while maintaining traceability of the packaging material. The integrity of the program is dependent upon industries compliance.
Do you do on-site crating?
Yes, we can provide on-site crating at your place of business.
Do you make reusable crates?
Yes! Save time, effort, and money by allowing us to design and build you a reusable crate, whether it’s for trade shows or other purposes.
Do you provide heat shrink wrapping?
Yes, please visit our Heat Shrink Wrapping page for more information.